IT Manager
Hotel Grand Tower Ltd. (Chittagong)
Hotel/Restaurant, IT/Telecommunication, Business Development /Operation/Procurement /Commercial
1 month ago
Requirements
Education
- Bachelor`s Degree or Diploma in Information Technology, Computer Science, Computer Engineering, or a related field from a recognized university.
Experience
- 10 to 15 years
- The applicants should have experience in the following business area(s): Hotel, Property Management & Preservation Services, Resort
Additional Requirements
- Only Male
- Overall Experience: 10 to 15 years of progressive IT experience in the hospitality industry.
- Leadership Experience: Minimum 5 years of experience as an IT Manager or Assistant IT Manager in an upper-upscale/5-star hotel.
- Market Exposure: Working experience with international hotel brands in the Dhaka market will be given preference.
- Special Preference: Pre-opening hotel experience in a 5-Star / Upper-Upscale hotel environment will be considered a significant added advantage.
- Deep technical knowledge of hospitality software ecosystems (Opera, Fidelio, SUN, Micros, etc.).
- Advanced knowledge of server administration, enterprise networking, hardware, and system security.
- High proficiency in standard business tools (MS Word, Excel, PowerPoint).
- Strong leadership, analytical, project management, and troubleshooting abilities.
- Excellent command of English (both written and verbal communication).
- Well-groomed, highly organized, focused, and professional demeanor with strong attention to detail.
- Flexibility and availability on-call as required by business demands and management.
Key Responsibilities
End-to-End IT & Infrastructure Management (Overall Handling)
- Lead, oversee, and handle all end-to-end IT infrastructure, hardware, and technology operations across the entire hotel property to ensure 24/7 business continuity.
- Plan, deploy, and maintain all core network infrastructure, servers, enterprise Wi-Fi, workstations, telecommunications, CCTV surveillance, and access control systems.
- Execute preventive maintenance, routine system updates, hardware servicing, and technical troubleshooting across all departments to minimize downtime.
System Installation, Software Updates & Hospitality Applications
- Manage the complete lifecycle—including installation, configuration, software updates, and ongoing servicing—of all hotel operational software.
- Support and maintain specialized hospitality systems across all revenue centers, including Property Management Systems (PMS) for front desk/rooms, Point of Sale (POS) for restaurants and in-room dining/room service, financial systems, online booking engines, and electronic door-lock/key-card applications.
- Ensure all guest-facing and backend software applications integrate seamlessly for front office, F&B, housekeeping, and administration.
Cybersecurity, Data Protection & Compliance
- Implement robust IT security protocols, including network firewalls, antivirus management, data backup routines, disaster recovery planning, and user access management.
- Establish and enforce IT security policies, standard operating procedures (SOPs), and data protection standards.
Pre-Opening Execution, Vendor Management & Budgeting
- Direct pre-opening IT projects, hardware procurement, software licensing, and system deployment timelines to ensure full operational readiness before launch.
- Manage vendor relationships, coordinate Service Level Agreements (SLAs), and supervise third-party technicians during installation and maintenance.
- Monitor IT operational and capital budgets (OPEX/CAPEX) and keep detailed asset inventories.
Leadership & Team Coordination
- Mentor and train the IT support team to uphold technical excellence and secure system usage.
- Collaborate closely with the General Manager, Department Heads, and executive management to align IT systems with overall business strategy.
Compensation and other benefits
- Gratuity
- Salary Review: Yearly
- Festival Bonus: 2
- Attractive remuneration package commensurate with qualifications and market standards for 5-star hospitality professionals.
- Career growth opportunities in a premium pre-opening 5-star hotel project.
Skill and Experience
- Basic Computer Troubleshooting
- IT Project Management
- Cyber Security/IT Security
- Software Implementation
- Team Leader (Software)
Job Overview
Expiration Date:
27th Nov, 2026
Job Type:
Full Time
Job Shift:
Day Shift
Functional Areas:
IT Support
Positions:
1
Experience:
10-12 Years
Salary Period:
Monthly Pay Period
Is Freelance:
No
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